About Shipping

At UTO, we understand that efficient shipping is crucial to your shopping experience. We want to provide you with clear information about our shipping process to ensure you know what to expect.

Processing and Tracking
When you place an order with us, there is typically a processing time of approximately 3 business days before we hand it over to our trusted shipping partner. From there, our partner works diligently to process and ship your order, which usually takes an additional 24 hours. This means that you can anticipate receiving your tracking number in around 4 business days after your order is placed. You will receive your tracking number in a confirmation email.

International Shipping
For international shipping, we want to assure you that, in 99% of cases, we cover the customs taxes. However, there is a possibility that customs may advance the fees to expedite the delivery process. If this occurs, please contact us as soon as possible, and we will promptly reimburse you for the customs clearance fees.

We are fully aware that delivery times can be a concern, and we are committed to improving this aspect of our service. We are continuously exploring ways to expedite the shipping process and provide you with a faster and more efficient service.

Your satisfaction is our top priority, and we appreciate your patience and support as we work to enhance your shopping experience. If you have any questions or require further assistance regarding your order or shipping, please feel free to reach out to our customer support team. We are here to assist you every step of the way.

Thank you for choosing UTO for your fashion needs.